Frequently Asked Questions About Paper Rolls

What Sort of Paper Do I Need?

Different types of docket printers use different types of paper rolls. You must use the correct style of paper for your printer. First, you need to determine what type of printer you have:

  • dot matrix – needs an inked ribbon to print images. This type of printer uses plain paper rolls – either bond (1 ply) or carbonless (2 or 3 ply), depending upon your requirements.
  • thermal – uses heat to activate chemicals impregnated in the paper to print images and does not use a ribbon. This type of printer uses thermal paper rolls.

*Hint: If you are unsure of the type of paper that you need, scratch a little of the existing roll with your fingernail. If it marks clearly, that is thermal paper.

How Do I Measure A Roll?

Roll dimensions are taken in width (W), outer diameter (OD) and inner diameter (ID) - which is the size of the core that the paper is wound on. See below:

Aren't All Paper Rolls The Same?

No. Paper rolls vary according to the application that they are being used for, or the type of printer/machine that they are being used in.

Paper can be either plain or thermal (see above in What Sort of Paper Do I Need?); single ply or multi-ply; CSI (thermal coated side in) or CSO (thermal coated side out); plus diameters, lengths and core sizes will vary.

It is important to understand and use the correct type and size of roll for your equipment. Contact us for any help or advice that you may need.

How Does Thermal Paper Work?

"Thermal" paper is paper that has been pre-coated or impregnated with special chemicals that react with heat at a specific temperature. When the thermal paper passes over the print head in a thermal printer, the areas in direct contact with the print head turn black, producing an image.

Text, images and barcodes can be produced on thermal paper at very fast speeds. Dual or two-colour thermal printers are also available, enabling the printing of both black and another colour – for example, red. These work by applying the heat source at differing temperatures.

How Long Will My Image on Thermal Paper Last?

Our premium quality thermal paper rolls provide an archive ability of 5 – 7 years. Inferior grades of paper will only provide 1 – 2 years maximum.

Our papers are stringently tested for heat, light and moisture resistance, durability and print quality. Don't risk your image fading. Use only premium quality thermal paper rolls from Paper Rolls Australia.

*Hint: To ensure the safe storage of your thermal printouts, don't store them in plastic. Plastic coverings can react with the printed image and cause it to fade at an accelerated rate.

Why Do Inferior Grade Papers Damage My Printer or Equipment?

Inferior grade papers can be quite coarse and can act as an abrasive on the thermal print head of your printer, and tend to produce prolific amounts of "paper dust". Paper dust causes abrasion to the print heads and is a major contributing factor to the malfunction and destruction of printer and POS equipment.

Sub-standard thermal paper also tends to have a thinner thermal coating, or contain unexpected foreign chemical residue, forcing the print heads to work harder to produce an image.

Failure to use approved grade papers can also lead to warranties on your printing equipment being invalidated.

Cheaper Rolls Will Save Me Money, Right?

No. Apart from the problems and damage that using sub-standard grade papers can cause to your printing equipment, cheaper, inferior quality paper rolls are often compromised in the true length they are said to contain. A few metres short on every roll that you purchase adds up to a lot of paper that you are paying for and not receiving over time!

Our rolls are guaranteed in length for your complete peace of mind.

What sort of Things Can be Printed on My Rolls?

Company logos, promotions, advertising, special offers, discount coupons etc can all be printed (front or reverse side) on most types of docket rolls.

How Many Colours can be Printed?

We offer customised printing (front or reverse side) of up to six colours.

Can You Help Me With Design for My Printing?

Yes, we have access to expert graphic design channels to assist with your printing requirements.

Is Security Printing Available?

Yes. We can print in 'thermochromic' ink or 'UV invisible' ink when added security measures are required. Contact us to discuss your needs.

Is There A Minimum Order Value?

No. No order is too big or too small. We are happy to service your needs, whatever they may be.

Do You Deliver Australia-Wide?

Yes. We cover the entire eastern seaboard plus northern, central and western Australia.

How Soon Will I Get My Order?

Normal delivery time for stock items is same day for local area (ie: Sydney) for orders placed before 10:00am; or overnight to most locations on the eastern seaboard for orders placed before 1:00pm.

Do You Also Stock Printer Ribbons?

Yes, we stock a variety of commonly used printer ribbons plus indelible ink ribbons for use with wet strength products used in the dry cleaning industry

 

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